Solving QuickBooks Crash During Invoice Sending

An illustration of a cartoon computer displaying QuickBooks software with email icons floating around it, suddenly encountering a lightning bolt symbolizing a crash, with a team of miniature superhero tech support agents parachuting in to fix the issue.

Solving QuickBooks Crash During Invoice Sending

QuickBooks, the venerable accounting software used by millions of small businesses worldwide, is renowned for streamlining financial processes. However, even the most reliable software solutions can occasionally hiccup. A common issue that users encounter is QuickBooks crashing when trying to send invoices. This can be frustrating and hinder productivity, but fortunately, there are several strategies to troubleshoot and solve this problem.

Update QuickBooks to the Latest Version

The first step in resolving issues with QuickBooks crashing is to ensure that your software is up to date. Intuit, the developer of QuickBooks, regularly releases updates to improve functionality, fix bugs, and enhance security. Running an outdated version of QuickBooks can lead to compatibility issues and bugs, such as crashing during invoice sending. Checking for and installing the latest updates can often resolve this and many other issues.

Repair Your QuickBooks Desktop Installation

Sometimes, the crash occurs due to a corrupted or incomplete QuickBooks Desktop installation. Repairing QuickBooks can help fix these issues by replacing damaged files without affecting your company data. The repair process typically involves running the QuickBooks Install Diagnostic Tool or performing a manual repair through the Windows Control Panel. Both methods aim to identify and fix problems within the QuickBooks installation files.

Ensure Your Email Preferences are Correctly Set

Incorrect email settings are another common reason for QuickBooks to crash when sending invoices. QuickBooks supports integration with email clients like Microsoft Outlook or can use the built-in QuickBooks Email Service. If your preferences are incorrectly set or if there’s an issue with your email client, QuickBooks may crash. Verify your email settings in the QuickBooks Preferences menu and ensure they are correctly configured for your preferred email service.

Use QuickBooks File Doctor

QuickBooks File Doctor is a tool developed by Intuit that can help resolve common issues, including company file errors and network issues. If the crash occurs due to a problem with your company file, running QuickBooks File Doctor can diagnose and potentially fix the issue. This tool checks for data damage in your company file and attempts to repair it, potentially resolving the crashing issue when sending invoices.

Disable Third-Party Antivirus Software Temporarily

Antivirus software is crucial for protecting your computer from malware and other threats, but it can sometimes interfere with QuickBooks operations. If QuickBooks crashes when sending invoices, try temporarily disabling your antivirus software and attempting the task again. If this resolves the issue, you may need to configure your antivirus settings to exclude QuickBooks processes from real-time scanning or consult the antivirus vendor for a more permanent solution.

Create a New Windows User with Administrative Rights

Corrupted Windows user profiles can cause various issues with applications, including QuickBooks. Creating a new Windows user profile with administrative rights and using QuickBooks under this new profile can resolve these issues. This method helps determine if the problem is tied to the user profile or the QuickBooks application itself.


While QuickBooks crashing during invoice sending can disrupt your business operations, the solutions mentioned above often resolve the issue. Keeping QuickBooks updated, ensuring correct email settings, using diagnostic tools, and adjusting system settings can help maintain seamless QuickBooks performance. If you’ve tried these solutions and still face issues, consider reaching out to QuickBooks support for further assistance.


Why does QuickBooks keep crashing when I try to send invoices?

QuickBooks might keep crashing due to several reasons, including using an outdated version of QuickBooks, incorrect email preferences, corrupted QuickBooks Desktop installation, problems with the company file, interference from antivirus software, or issues related to the Windows user profile. Identifying the specific cause is crucial for applying the correct troubleshooting steps.

How can I ensure my QuickBooks is up to date?

To ensure your QuickBooks is up to date, open QuickBooks and go to the Help menu. Select Update QuickBooks Desktop, then go to the Update Now tab. Click Get Updates to start the download process. Once the updates are downloaded, restart QuickBooks. When prompted, accept the option to install the new release. Keeping QuickBooks updated is essential for preventing issues and accessing the latest features.

What to do if updating QuickBooks does not solve the crash?

If updating QuickBooks does not resolve the crash during invoice sending, try other troubleshooting steps such as repairing your QuickBooks installation, verifying your email preferences, using QuickBooks File Doctor, disabling antivirus software temporarily, or creating a new Windows user profile with administrative rights. These steps address different potential causes of the crash.

Can a corrupted company file cause QuickBooks to crash?

Yes, a corrupted company file can indeed cause QuickBooks to crash. Corruption within the company file can lead to a range of issues, including crashes when performing specific tasks like sending invoices. Using QuickBooks File Doctor can help diagnose and repair issues with the company file, potentially resolving the crashing problem.

Is it safe to disable antivirus software when QuickBooks crashes?

Disabling antivirus software temporarily can help determine if it is the cause of QuickBooks crashing. However, it is important to proceed with caution. Ensure that you are disconnecting from the internet or not downloading and installing unknown software during this period to minimize security risks. If disabling the antivirus resolves the issue, configure your antivirus to exclude QuickBooks processes from real-time scanning instead of leaving it disabled permanently.

How do I repair my QuickBooks Desktop installation?

To repair QuickBooks Desktop, close QuickBooks and navigate to the Windows Control Panel. Select Programs and Features or Add or Remove Programs. From the list of installed programs, select QuickBooks, and then choose Uninstall/Change. Next, select Continue and then Repair. Follow the on-screen instructions to complete the repair process. After repairing, restart your computer and open QuickBooks to verify if the issue has been resolved.

What should I do if none of the troubleshooting steps work?

If none of the troubleshooting steps work, it’s advisable to contact QuickBooks support. Intuit offers various support options, including community forums, live chat, and phone support. When contacting support, be ready to describe the issue in detail, including the steps you’ve already tried. This information will help the support team diagnose and resolve the issue more efficiently.

How can I prevent QuickBooks from crashing in the future?

To prevent QuickBooks from crashing in the future, regularly update QuickBooks to the latest version, maintain a stable and secure internet connection, use QuickBooks compatible with your computer’s operating system, regularly back up your company file, and ensure your computer’s hardware meets QuickBooks’ system requirements. Additionally, keep your antivirus software up to date and configure it to work with QuickBooks seamlessly.

Can upgrading my hardware improve QuickBooks performance and prevent crashes?

Yes, upgrading your hardware can improve QuickBooks performance and help prevent crashes, especially if your current hardware is below the recommended specifications for QuickBooks. Increasing RAM, upgrading to a faster processor, or switching to a solid-state drive (SSD) can significantly enhance QuickBooks’ responsiveness and reliability. However, before making hardware upgrades, check QuickBooks’ system requirements to ensure compatibility.

What are the recommended system requirements for running QuickBooks?

The recommended system requirements for running QuickBooks vary depending on the version you are using. Typically, Intuit recommends a Windows operating system, a 2.4 GHz processor or higher, at least 4 GB of RAM (though 8 GB is recommended for better performance), 2.5GB of disk space (additional space required for data files), and a 4x DVD-ROM drive for CD installations. Additionally, a stable internet connection is required for license registration and certain features. Always check the specific requirements for your version of QuickBooks to ensure optimal performance.


Leave a Reply 0

Your email address will not be published. Required fields are marked *