Stopping Unauthorized Roku Charges: A Step-by-Step Guide

An illustrated step-by-step guide on a digital screen showing the process of navigating the Roku interface to secure an account from unauthorized charges.

Stopping Unauthorized Roku Charges: A Step-by-Step Guide

Discovering unauthorized charges on your account can be frustrating and worrying. Roku users sometimes find unexpected charges for subscriptions or services they did not knowingly sign up for. These unauthorized charges can occur due to various reasons, including accidental subscriptions, forgotten trials converting into paid services, or unauthorized access to your account. Fortunately, you can take steps to mitigate these charges and safeguard your Roku account.


Step 1: Check for Unauthorized Users

The first step is to ensure that no unauthorized users have access to your Roku account. It’s possible that someone else with access to your Roku device subscribed to a service without your knowledge.

  • Navigate to the Roku website and sign in to your account.
  • Review the list of devices linked to your account under the ‘My account’ section.
  • If you see any unfamiliar devices, remove them immediately.
  • Change your Roku account password to prevent further unauthorized access.

Step 2: Review Your Subscriptions

Next, examine your current subscriptions to identify any that you did not authorize.

  • From your Roku account page, go to the ‘Manage your subscriptions’ tab.
  • Here, you’ll see a list of all active subscriptions linked to your account.
  • If you find a subscription you don’t recognize or no longer want, select ‘Unsubscribe’ to cancel it.

Step 3: Request a Refund

If you’ve incurred charges from unauthorized subscriptions, you may be eligible for a refund.

  • Contact Roku customer support directly through their website.
  • Provide them with details of the unauthorized charges and request a refund.
  • Roku typically reviews these requests on a case-by-case basis, so providing evidence of the unauthorized charges will be helpful.

Step 4: Secure Your Roku Account

After addressing the immediate problem, take steps to secure your Roku account against future unauthorized charges.

  • Create a strong, unique password for your Roku account and change it regularly.
  • Enable a PIN for making purchases and adding channels. This can be done through the ‘PIN preference’ setting in your account.
  • Regularly review your Roku account for any unexpected activity.

Step 5: Monitor Your Email Notifications

Roku sends email notifications for new subscriptions and purchases. Keep an eye on these emails to spot any unauthorized activity early on.

  • Ensure that your contact information is up-to-date in your Roku account settings to receive these notifications.
  • If you notice any unexpected emails about subscriptions or purchases, follow the steps above to address the issue promptly.

In conclusion, while unauthorized charges on your Roku account can be concerning, by following these proactive steps, you can address the issue and prevent future occurrences. Securing your account and staying vigilant about your subscriptions and purchases is key to enjoying a hassle-free streaming experience with Roku.


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