Contacting Xplornet: A Simple Guide

A friendly customer service representative helping a customer over the phone with a backdrop of the Xplornet logo and a computer screen showing a troubleshooting guide.

Contacting Xplornet: A Simple Guide

Are you experiencing issues with your Xplornet service or have questions you need answered? Reaching out to Xplornet doesn’t need to be a hassle. Whether you prefer to communicate via phone, email, live chat, or social media, Xplornet has made sure that you have several channels at your disposal. This guide walks you through the various ways to contact Xplornet for support, inquiries, or feedback.

Via Phone

For immediate assistance, phoning Xplornet’s customer service is your best bet. Xplornet offers a toll-free number that connects you directly to their customer support team. This service is available 24/7, ensuring help is always at hand, no matter the time of day. Before calling, make sure to have your account information ready to expedite your service.

Through Email

Emailing is a convenient option if you prefer not making a phone call, especially for non-urgent matters. Xplornet provides a support email address for customers. When sending an email, be as detailed as possible about your query or issue, and include your account information to facilitate a smoother communication process. Typically, you can expect a response within a few business days.

Via Live Chat

The company’s website features a live chat option, aimed at providing instant support to its customers. This tool connects you directly with a customer service representative in real-time. Live chat is perfect for simple queries or troubleshooting help that doesn’t require a phone call. Make sure to access live chat during its operating hours for immediate assistance.

Through Social Media

Xplornet is active on several social media platforms including Twitter and Facebook. Reaching out through these platforms can be an efficient way to get quick answers to your questions or to report a problem. Keep in mind that while social media teams strive to respond promptly, response times can vary based on the volume of inquiries.

Self-Help Options

Before contacting Xplornet, consider exploring their website’s FAQ section or the community forum. These platforms can provide instant answers to common questions and issues, saving you time. Additionally, logging into your Xplornet account grants you access to a host of self-service options, including checking your account status, making payment arrangements, and more.


Reaching out to Xplornet for support or with questions is straightforward thanks to their multiple contact channels. Whether you need immediate help or have a simple question, choosing the right method of contact can enhance your experience and ensure a swift resolution. With 24/7 phone support, email, live chat, social media platforms, and comprehensive self-help options, Xplornet ensures that assistance is always within reach.


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